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FAQs / Shipping

How much is delivery?

Standard 1st class delivery via Royal Mail is £3.00 (3 or more items is £5.00)

Recorded delivery via Royal Mail is £4.05.

Orders will be be sent out within 3 working days.

For bulk orders please enquire at info@charliewhiskers.com 

Do you ship abroad?

Not currently, however please enquire so we can discuss further.

Do you accept returns?

We hope you love your purchase but please do not hesitate to contact us if you have an problems with your order. We accept returns and exchanges within 14 days of delivery (21 days for non-UK Orders), exceptions apply in the following circumstances;

 

Buyer has customised and/or altered order following receipt of goods

Sale or Discounted Items

 

Buyers are responsible for return delivery costs. If the item is not returned in its original condition the buyer is also responsible for any loss in value.  

Please email us at info@charliewhiskers.com for details on how to return goods.​

 

When will I receive my order?

We aim to post all items within three working days by Royal Mail 1st Class. For all bulk orders over the value of £40 your order will be posted 1st Class with proof of postage unless otherwise requested. 

Please don't hesitate to contact us with any special postage requests. 

 

What should I do if my order hasn't arrived?

In the event that a despatched item is delayed or assumed lost in transit we cannot offer to replace or refund until:

- 10 business days after despatch if the item was sent via 'standard' post within the UK

- 20 business days after the despatch if the item was sent via 'Standard' post to the EU and Europe

- 25 business days after the despatch if the item was sent via 'Standard' post to the North America

- 30 business days after the despatch if the item was sent via 'Standard'  post to the rest of the world.

Please email us on info@charliewhiskers.com

 

What about pricing?

All prices on CharlieWhiskers.com are for online purchases only and may differ from other book stores.

Prices are subject to change without notice.

 

I have a discount code, can I use it on the website? 

Enter your discount code exactly as it appears in the box marked "Voucher Code" on the shopping basket pageIf you change the contents of your basket, the price will be recalculated. Offers are subject to availability and may be changed or withdrawn without notice by CharlieWhiskers.com at any time. CharlieWhiskers.com reserves the right to refuse discount codes not obtained directly from the company. CharlieWhiskers.com may ask you to provide the source of the code for verification purposes.

What do you do with my Personal Data?

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Data which may include your direct identifiers, such as name, email address, telephone number. We only collect the information you choose to give us, processing it with consent, we only require the minimum amount of personal information that is necessary to fulfil the purpose of your interaction with us. We do not sell on to third parties, we only use it as this Privacy Policy describes. We may collect and use Personal Data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are not evident from the circumstances or about which we inform you when we collect Personal Data from you.

 

Do you use Cookies?

We may use cookies to improve your browsing experience on our website. By browsing this website you agree to our use of cookies. For more information on this please contact us directly.

 

Contract:

When you place an order to purchase a product from CharlieWhiskers.com, we will send you and email confirming receipt of your order and containing details of your order. Your order represents an offer to us to purchase a product which is accepted to us when we send e-mail confirmation to you that we've despatched your order. That acceptance will be complete at the time we send the Order Shipped email to you. Any products that we have not confirmed in a Order Shipped email to have been despatched do not form part of that contract.

 

Copyright

The layout, content, design, graphic and photographic, text, multimedia, audio-visual materials and other contents of CharlieWhiskers.com are the property of CharlieWhiskers.com or have been licensed to CharlieWhiskers.com, and are protected by all applicable national and international trade mark, service mark, copyright and other intellectual property laws, rules and regulations.

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